Course Title:

Customer Service in Inbound and Outbound Call Centres

Course ID:

02 030225 0108 780ESH

Course Dates :

03/02/2025

 To

07/02/25

Course Duration :

5 Studying Day/s

Course Location:

London

UK

Course Fees GBP:

£4,555.99

• Vat Not Included in the price.
• VAT may vary depending on the country where the course or workshop is held.
  

Course Category:

Unique Programmes

Personal Development, Call Center, Leadership, Soft Skills

Course Certified By:

* ESHub CPD
* Others

* Professional Training and CPD Programs

Certification Will Be Issued From :

United Kingdom

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

Course Information

Introduction

Welcome to our comprehensive course on "Customer Service in Inbound and Outbound Call Centres."
In today's dynamic business environment, exceptional customer service is a cornerstone for success.
This course is designed to equip participants with the essential skills and knowledge needed to excel in both inbound and outbound call centre environments.
Through interactive sessions, case studies, and practical exercises, attendees will gain insights into the unique aspects of customer service delivery, communication techniques, and strategies for enhancing customer satisfaction.
By the end of this intensive 5-day course, participants will have the knowledge, skills, and confidence to deliver exceptional customer service in both inbound and outbound call centre settings.

Objectives

1. Understand the fundamentals of customer service in inbound and outbound call centres.
2. Learn effective communication techniques for engaging with customers over the phone.
3. Explore strategies for handling customer inquiries, complaints, and feedback.
4. Gain insights into the differences between inbound and outbound call centre operations.
5. Develop skills for building rapport, empathy, and trust with customers.
6. Enhance problem-solving abilities to address diverse customer needs and situations.
7. Acquire practical tips for managing stress and maintaining professionalism in high-pressure call centre environments.

Who Should Attend?

• Customer service representatives
• Call centre agents.
• Supervisors and team leaders in call centre operations
• Anyone interested in enhancing their customer service skills in a call centre setting.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.